Refund policy

We roast every coffee fresh in Amsterdam, and we want you to be happy with every bag. Something wrong? Let us know and we'll sort it out.

Changed your mind? You have 14 days after delivery to cancel your order. You can return coffee that is still sealed in its original, unopened bag. Opened bags cannot be returned: coffee is a food product and, for hygiene reasons, we cannot resell it once the seal is broken. The same goes for coffee we ground for you on request.

How to return

  1. Tell us within 14 days after delivery. Use the withdrawal form or email store@brazucacoffee.com with your order number.
  2. Send the unopened bags within 14 days after that to: Brazuca Coffee Gyroscoopweg 54 1042 AC Amsterdam The Netherlands
  3. Return shipping is at your own cost. Keep your proof of postage.

We refund the purchase price and the original shipping costs within 14 days after we receive your return, using the same payment method you used.

Damaged, wrong or missing items Did your parcel arrive damaged, did you get the wrong coffee or is something missing? Email store@brazucacoffee.com within 7 days after delivery with your order number and a photo. We'll send a replacement or refund you, and you don't pay anything for it.

Not what you expected? Taste is personal. If a coffee isn't for you, send us a message. We're happy to help you with brewing tips or suggest a coffee that suits you better.

Questions? Email store@brazucacoffee.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at store@brazucacoffee.com.